Project Description

Problem: Avoid the Run Around

Our benefit advisors tell us they spend a lot of time fixing claims that were processed incorrectly by a carrier plan. Sometimes it takes weeks to resolve. It’s frustrating for the member, the employer and the advisor.

The Stirling Solution

  • Stirling Customer Service Reps are all located in Connecticut and have immediate access to the team that adjudicates the member’s claims. All calls are recorded to assure consistency of service. Members may call back to the same CSR each time they call.

Savings

Your members talk to an informed, thoughtful, and competent person that is not reading a scripted answer. The amount of time, energy, and frustration avoided is priceless. They save time and value your plan more when things get resolved quickly and easily.